The Bank Teller training addresses the expanding role of bank tellers by combining core cash handling courses with enhanced product knowledge and interpersonal skill development. At the center point of the training is Teller Basics, a series of topics that teach critical skills of the teller role such as cashing cheques, processing deposits and withdrawals, accepting cash payments, and preparing daily settlements of teller cash and proof transactions.
Understanding that today's teller has a much broader scope than just handling cash, the training is augmented by topics that contribute to the overall professional development of the teller. These range from ethics, workplace conduct and bank product knowledge to being able to provide value-added customer service through a relationship sales approach.
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