BAC 108 - TELLERING / CASH BOX MANAGEMENT

INTRODUCTION

The Bank Teller training addresses the expanding role of bank tellers by combining core cash handling courses with enhanced product knowledge and interpersonal skill development. At the center point of the training is Teller Basics, a series of topics that teach critical skills of the teller role such as cashing cheques, processing deposits and withdrawals, accepting cash payments, and preparing daily settlements of teller cash and proof transactions.

Understanding that today's teller has a much broader scope than just handling cash, the training is augmented by topics that contribute to the overall professional development of the teller. These range from ethics, workplace conduct and bank product knowledge to being able to provide value-added customer service through a relationship sales approach.

LEARNING OUTCOMES

    • describe the expectations of your role as a teller;
    • respond effectively to difficult customer situations;
    • understand the cross-selling opportunities provided by daily transactions;
    • distinguish between genuine and counterfeit currency;
    • avoid balancing errors;
    • conduct proper procedures during a robbery, fire or other emergency;
    • explain the Currency Transaction Report;
    • describe endorsement types and their individual features; and
    • utilize negotiability and security measures to prevent check fraud. 
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