LMS 129 - BUSINESS PROCESS MANAGEMENT

INTRODUCTION

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This course will introduce participants to business process management. Participants will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

LEARNING OBJECTIVES / OUTCOMES

    • Define business process management and related concepts
    • Recognize the vital role processes play in a business
    • Appreciate the role of technology in process management
    • Develop a vision to guide process improvement
    • Understand how to design or enhance an existing process using the business process life cycle
    • Construct a process map
    • Perform what-if analysis
    • Implement and monitor process changes
    • Identify how Lean and Six Sigma methods can assist in managing and improving processes
    • Use a variety of tools and techniques to eliminate waste and redundancies
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