LMS 103 - EFFECTIVE NEGOTIATION SKILLS

INTRODUCTION

Negotiation is a key skill that, when mastered, can enhance communications and provide better results from communication. This two-day course will teach participants the basics of negotiation, how to prepare to negotiate, and ways to respond to negotiation challenges, how to create win-win solutions, and how to create sustainable agreements.

LEARNING OUTCOMES/BENEFITS

    • Understand the basic principles of negotiation
    • Prepare for negotiation
    • Respond to challenges
    • Create win-win situations
    • Develop sustainable agreements
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BRIEF OUTLINE

    What You Will Cover:

    • Define negotiation.
    • Use key success strategies.
    • Apply different negotiation approaches.
    • Establish rules that lead to effective negotiation.
    • Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
    • Set limits.
    • Maintain composure when things get heated.
    • Collaborate and foster cooperation.
    • Remain focused.
    • Keep an open mind.
    • Decide what kind of relationship we wish to foster.

No advance preparation is required for this course.

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